Clinical Field Manager


LOCATION: This position is located in Newport, KY, two blocks from Newport on the Levee.

HOURS: Monday – Friday, 9:00AM-5:00PM


The Clinical Field Manager plays a pivotal role in driving internal Ethos compliance policies and procedures as well as external regulations. The position partners with key members of the sales team and lab personnel to establish and maintain standard processes and procedures for all aspects of Specimen Collection, assuring a safe and professional environment for patients, clients and employees.


  • Five years of experience managing a staff of 5 or more required, preferably remote employees
  • Preference for Bachelor’s Degree and/or equivalent of education and work experience
  • Preference for completion of approved Phlebotomy training course and/or 2 years of experience as Phlebotomist
  • Recruiting and Interviewing experience required, including working with contract managed services


  • Implements the Standard Operating Procedures (SOP’s) for phlebotomy services in accordance with Ethos guidelines and distributes information to the phlebotomist as needed
  • Provides leadership and supervises the Field department, makes decisions, solves problems, assists in developing procedures, conducts and attends meetings
  • Manages the employee hiring process for field personnel, including developing and updating job descriptions, developing performance expectations, identifying essential functions and knowledge, skills and abilities required for collection positions
  • Collaborates with contract agencies for sourcing of candidates and participates in the interview and selection process
  • Ensures compliance with applicable federal and state legislation by developing internal controls and policies designed to ensure that all compliance needs are met
  • Supervises new employee onboarding and conducts new hire training with online tools
  • Assists with the completion of new account set up and implementation
  • Manages employee performance by coaching, counseling, motivating, and evaluating employees on a continual basis. Implements disciplinary action as needed and in consultation with Director of Sales and Human Resources
  • Coordinates the work of the phlebotomist with the Regional Sales Managers to assure that production is consistent and services levels are maintained
  • Performs monthly Touch-Base webinars with phlebotomists to conduct compliance audits and document findings. Assists with quality assurance
  • Reviews and approves time and attendance for field personnel
  • Maintains and determines usage of department equipment and supplies. Tracks the assigned and returned equipment from the Field
  • Maintains required records and documentation
  • Ensures effective employee relations by sustaining an ethical and safe work environment by establishing effective communication lines and methods. Identifies and resolves employee issues, manages conflict, and responds to grievances as needed
  • Other duties as assigned


  • Regular and prompt attendance
  • Must be able and willing to wear personal protective equipment (PPE) when required
  • Ability to work evenings and weekends as necessary
  • Proficient with Microsoft Office applications


  • Ability to communicate effectively, orally, and in writing
  • Knowledge of Pain Management and Toxicology
  • General knowledge of employment law
  • Skill in completing assignments accurately, timely, and with attention to detail
  • Ability to process and handle confidential information with discretion
  • Ability to analyze and prepare documents, reports, and correspondence
  • Ability to negotiate terms of agreements with vendors


  • Work in varying degrees of temperature (heated or air conditioned)
  • Position requires sitting, walking, reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing
  • Work will be performed in a laboratory environment and exposes the incumbent to normal laboratory hazards and chemicals, including biohazard materials.