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Clinical Client Training Specialist

*ETHOS LABORATORIES* – Newport, KY

LOCATION: This position is located in Newport, KY, three blocks from Newport on the Levee. Travel: up to 80%.

HOURS: Monday – Friday, 9:00AM – 5:00PM

POSITION SUMMARY:

The Clinical Client Training Specialist is responsible for the set-up, training, and implementation of Ethos services within a client’s office. This position reports to the Clinical Field Manager and partners with the Sales Director and other teams within the laboratory to provide a strong team representation and set up proper client expectations.

EDUCATION AND EXPERIENCE:

  • Associates degree and/or Phlebotomy certification preferred
  • 5 years of experience collecting urine and oral fluid drug screens for toxicology
  • 2 years of experience working in a clinical laboratory setting in the capacity of a trainer, supervisor or team lead position

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Perform initial implementation with new Ethos accounts
  • Ensure on track with projected timeline; communicates with client to provide updates on progress
  • Provide input/documentation on client initial implementation process
  • Provide client support after implementation
  • Work with sales team and client to ensure successful transition from implementation to ongoing account management
  • Track and manage client activity including, but not limited to, account specimen status, billing information, and call reports on a daily/weekly basis
  • Ensure client issues are resolved timely, informing the Clinical Field Manager of any problems as they arise
  • May be assigned other tasks and responsibilities as required to ensure assigned projects and/or implementations are completed timely and at highest level of quality
  • Other duties as assigned

PROFESSIONAL REQUIREMENTS:

  • Prompt and regular attendance
  • Confidentiality – Consistently handles confidential or business-sensitive information
  • Attention to detail and accuracy
  • Proficient in Microsoft Office applications

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to communicate effectively, orally, and in writing
  • Skill in completing assignments accurately, timely, and with attention to detail
  • Ability to process and handle confidential information with discretion

PHYSICAL REQUIREMENTS:

  • Work in varying degrees of temperature (heated or air conditioned)
  • Position requires sitting, walking, reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing
  • Ability to travel to Ethos accounts nationwide, sometimes overnight, up to 80%
  • Must be able to lift 40 lbs.